Refund and Returns Policy

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Overview

At FSIPTV , we strive to provide high-quality entertainment services to our customers. We understand that sometimes, issues may arise, and you may need to request a refund. This Refund Policy outlines the conditions and processes for requesting a refund.

1.Eligibility for Refunds


Refunds are available under the following conditions:

Duplicate Payments: If you accidentally made duplicate payments for the same service.

Technical Issues: If you experience consistent technical problems that prevent you from accessing the service and these issues cannot be resolved by our support team and the problem is from our part.

Service Not Delivered: If the service you purchased was not delivered or activated as promised.



2.Non-Refundable Situations

Refunds will not be issued in the following cases:

Partial Usage: If you have used part of the service (e.g., streaming for a portion of the subscription period), a full refund may not be applicable.

Change of Mind: Refunds are not provided if you change your mind or decide you no longer want the service after purchase.

Misuse of Service: Refunds will not be issued if the service is terminated or restricted due to a violation of our terms of service.



3. How to Request a Refund

To request a refund, please follow these steps:

Our team will review your request and respond within 3 business days.

Contact our customer support team at Contact@fsiptvuk.com with your order details, including:

Your full name.

The email address associated with your account.

The reason for your refund request.

Any relevant screenshots or documentation supporting your claim.



4. Processing of Refunds

If your refund request is approved, it will be processed within 3 business days.

Refunds will be issued to the original payment method used during the purchase.

Depending on your payment provider, it may take additional time for the funds to reflect in your account.